Europ Assistance USA (EA USA) takes care of customers and employees when the unexpected happens, anywhere in the world, providing immediate support and assistance to individuals in times of emergency and distress. Leveraging our worldwide network of 38 always-open multilingual assistance centers and 410,000 partners in 208 countries and territories, EA USA offers personalized medical travel assistance, identity theft resolution, data breach response and beneficiary assistance services to insurance companies, financial institutions, corporations and government organizations.

US-Based Crisis Management Response Team

• Headquarters based in Bethesda, MD
• Call centers always open and ready (24 hours/day, 7 days/week)
  • 53.8 million calls managed by assistance coordinators
  • 4,200 assistance coordinators
• US response team dispatched immediately to anywhere in the world during global crisis
• 11.5 million interventions carried out around the world
• In 2006, the EA Group performed its 150,000,000th assistance case

Worldwide Presence

• Owned by Generali; part of Europ Assistance Group (EA)
  • 300 million customers worldwide permanently covered by EA (directly or indirectly)
• 410,000 partners in 208 countries
  • In 2009, EA intervened on behalf of clients in 151 countries
• Global network of 38 multilingual 24/7 assistance centers
  • 2 telephone calls handled every second around the world

Personal Help for Businesses and Individuals

• Medical travel assistance
  • 5,800 hours flown by air ambulance in order to repatriate Group customers
  • 400 medical professionals
• ID theft resolution
  • Protecting more than 5 million customers
  • One of largest providers of white-label ID theft protection
  • Provider for Nationwide Insurance customers and MasterCard World Elite cardholders
• Beneficiary assistance
• Data breach response