On January 17th, an EA USA team consisting of our head of Emergency Logistics, a Logistics Coordinator and a Registered Nurse arrived in the Dominican Republic to manage our assistance efforts on the ground. Over the next few days, this team will be coordinating travel arrangements for members seeking to leave Haiti and the Dominican Republic and providing medical assistance, basic toiletries and clothing for affected members. Additionally, they are equipped with an array of telecommunication devices to help members communicate with their families and ... Read More

On a a much lighter and more fun note, NetGlobers.com (powered by Europ Assistance) has launched a contest called 2nd Chance with a pretty sweet prize.  In case you missed it, Tourism Queensland ran a contest earlier this year for “The Best Job in the World” as caretaker of the Great Barrier Reef.  Well, Ben S. evidently won that one, so Europ Assistance is now offering you a 2nd Chance.  The prize is a round-the-world trip for up to 12 months valued at 20,000 Euros (around $25,000 US, depending on where the exchange rate goes) and the ... Read More

Europ Assistance is closely monitoring the Swine Flu outbreak and is available to help customers with questions or concerns about travel in affected areas.  Europ Assistance doctors are currently in Mexico visiting hospitals to assess the local situation.  Europ Assistance advises customers to follow the recommendations of the US Centers for Disease Control and World Health Organization. Information from the World Health Organization: http://www.who.int/csr/don/2009_04_24/en/index.html Information from the United States Centers for Disease ... Read More

EA has launched a new website in conjunction with its program offering identity theft prevention and resolution services as an employee benefit.  Located at www.id-beme.com, the site includes a bunch of prevention tips for those just looking for some helpful ... Read More

Paige Schaffer has joined Europ Assistance USA as the VP Operations and Chief Service Officer (CSO).  Schaffer will manage the assistance and claims centers, including the travel assistance, claims management, identity theft resolution, medical, concierge, and training teams. Her strong management background in the travel, hospitality, and software as service industries make her a welcome addition to EA USA.  She has worked for companies such as ResortCom International, seeUthere Technologies, Rosenbluth International and Maritz, Inc. where she has ... Read More

This week we introduce you to Vicki Thompson, a claims pre-processor who has been with Europ Assistance USA for 6 months. Me&Me: What does “client service” mean to you? Vicki Thompson: Client service means catering to every need and want (in my power) that the client might request and to make sure that their trip is as pleasant as possible. Me&Me: What do you enjoy most about your job? VT: Being able to help people when they need it the most. Me&Me: Give us three adjectives that describe you as a person. VT: Optimistic, Focused, and ... Read More

ME&ME is written for your benefit by the good people of Europ Assistance USA. The authors are either employees of Europ Assistance USA, industry experts or our public relations firm, DBC Public Relations Experts. The authors are not journalists, but professional marketers who are trying provide worthwhile news and content on the global identity theft problem. Occasionally, the ME&ME authors may make mistakes or mix up the facts — leading to Europ Assistance, our partners and our clients being offended. In these cases we reserve the right to ... Read More