Posted & filed under Case Studies, Travel Assistance.

Situation A study-abroad student was rushed to the hospital, after being gored by a bull during the running of the bulls festival in Pamplona, Spain. A client called Europ Assistance USA’s 24/7 assistance center seeking assistance. Services Medical Monitoring Medical Case Management and Review Medical Repatriation Medical Payment Guarantee Intervention After the initial call, Europ Assistance…

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Posted & filed under Case Studies, Travel Assistance.

Situation In April 2008, a University of California journalism student who had been arrested in Mahalla, Egypt “tweeted” a one-word message from his cell phone: ARRESTED. His friends called the university who called Europ Assistance USA’s (EA) 24/7 assistance center, indicating that the student was arrested while covering a protest in front of a local police…

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Posted & filed under Case Studies, Travel Assistance.

Situation A man suffered a severe stroke on a cruise line in Mexico. The customer’s wife informed Europ Assistance USA’s 24/7 assistance center that her husband had been transferred to a local hospital in Mexico. She expressed concern about the treatment he was receiving there and felt he needed to go back home to receive special care due…

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Posted & filed under Case Studies, Travel Assistance.

Situation A student studying in Ghana experienced a sore throat, extreme fatigue, nausea, headache, diarrhea, dizziness, confusion, eye pain and fainting. She placed an urgent call to Europ Assistance USA’s 24/7 assistance center. Due to the limited resources in the area, the student and her university were concerned about her condition and requested our immediate…

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Posted & filed under Case Studies, Travel Assistance.

Situation Political instability increased in Juba, South Sudan. A client contacted Europ Assistance USA’s (EA) 24/7 assistance center to obtain help evacuating a group of employees. The client spoke with employees about being evacuated and EA advised them of the risks associated with remaining in the country and explained the evacuation benefits available to them. Ultimately, seven…

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