About Us - Worldwide Network and Capabilities
Europ Assistance USA (EA) relies on the most comprehensive worldwide network of Agents and Offices to provide medical and other assistance services anytime and anywhere. If necessary, an Agent can even provide personal, on-site assistance.
Worldwide Coverage
EA consists of 71 companies, 34 assistance centers open 24/7, and 183 agent offices, making EA locally present in 208 countries and territories with access to over 850,000 medical and technical professionals.
In 2006, Europ Assistance:
- Answered 63,000,000 calls (more than 2 calls per second)
- Handled 14,048,204 assistance cases (more than 1 every 2 seconds)
EA Agents and Offices
EA Agents are carefully selected based on knowledge and experience with the bureaucracies of their countries. They are chosen for their local expertise and ability to provide fast and reliable support to clients. Each agent office is responsible for maintaining a network of subagents in each country to make sure direct payment is accepted and cashless services can be provided. The combination of Offices and Agents (over 5,000 permanent employees) results in a seamless global coverage enabling EA to provide emergency assistance services anytime, anywhere.
